Crowne Plaza Newcastle * Family Rooms & Mineral Spa

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Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel Facilities photo

Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel Interior photo

Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel Kitchen photo

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Key details

About the Hotel

Hawthorn Square, Forth Street, Newcastle upon Tyne

Near the Quayside nightlife hub

Great

8.7

8.9

/10

4.0

Loved by Crowne Plaza Newcastle - Stephenson Quarter By Ihg guests

Cute hotel

Spacious rooms

Excellent breakfast selection

Amazing spa treatment

"All you could wish for, indoor pool and gym,upgraded to lounge on 6 floor was fabulous."

Valerie from United Kingdom

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"Super comfortable beds, big tv, really spacious room and bathroom."

Roseanna

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"The hotel is very clean and well maintained."

hampter from United Kingdom

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Upscale hotel with complimentary Mineral House Spa access and a Gin Bar in Newcastle city centre

Rooms & Suites

The hotel offers 251 bedrooms, including accessible rooms and family rooms with sofa beds. Junior suites on the 6th floor provide views over the city and railway station. All rooms include a private bathroom with separate bath and shower, a large TV with Chromecast, and a tea/coffee maker with complimentary soft drinks and caramel wafers.

Dining & Bars

Hawthorns Restaurant serves contemporary local cuisine made from locally-sourced Northern British ingredients. The Gin Bar offers a newly refurbished space with a wide selection of premium gins and authentically produced gin cocktails. Breakfast is served as a buffet with hot and cold options, and room service is available for dinner and breakfast.

Spa & Wellness

All guests receive complimentary access to the Mineral House Spa, which includes an indoor heated swimming pool, hot tub, steam room, and a fitness centre. Spa treatment rooms offer massages, facials, body wraps, manicures, and pedicures at an additional cost. The spa also has a relaxation area with sun loungers and a spa lounge, plus a steam room and beauty services such as waxing and body scrubs.

Meetings & Business

Nine flexible meeting rooms can accommodate up to 450 guests, with a 24-hour business centre and free WiFi throughout the hotel. The newly redesigned lounge spaces on the 6th floor offer a relaxed setting for social and business gatherings, with complimentary evening canapés and drinks. A dedicated events team handles conferences, corporate events, and private functions.

Location & Parking

The hotel is a 2-minute walk from Newcastle Central Station and within 12 minutes' walk of St James' Park and the Quayside. Sage Gateshead concert venue is close by, as are the River Tyne bridges. Subsidised parking is available in the adjacent Stephenson Quarter multi-storey car park, with direct pedestrian access from level 10.

Highlights

Spa: Complimentary Mineral House Spa with indoor pool, steam room, and hot tub

Dining: Hawthorns Restaurant (locally-sourced British cuisine) and Gin Bar

Meetings: Nine rooms for up to 450 guests, plus 24-hour business centre

Family: Family rooms with sofa beds, kids' meals, and pool access for children

Location: 2 min from Central Station, 12 min to St James' Park and Quayside

Pet policy: Pet bowls available, pets allowed on request

“This modern hotel, conveniently situated near the railway station, stands out with its top-notch rooms and exceptional dining; I particularly appreciate the inclusion of a top-tier gym and spa. The brasserie-style dining, along with a well-stocked gin bar, provides distinct character, making it ideal for both business and leisure. I think its proximity to the Quayside and city center adds to the appeal, as it's perfect for exploring.”

Grace WhitmanContent & Editorial Director at Familyhotels

Location: Perfect

9.2/10Review score

View our interactive map

Highlights from guests

DiningBreakfast Out Of This World

The buffet selection was fantastic, with options for gluten-free diets and cooked-to-order menu items. I was pleased with the high quality and variety.

Oliver from Canada

Review on

Spa & LeisureAmazing Facilities

The pool and steam room were great after a busy day. Towels were provided, and the areas were well-maintained.

Mei from China

Review on

Guest ParkingEasy Parking

Parking at the adjacent Stephenson car park was convenient. Level 10 connects to reception, and the hotel validates tickets for a reduced rate.

Rajesh from India

Review on

BathroomSpotless Bathrooms

The bathroom was very spacious, featuring a separate shower and bath. The big, fluffy towels were a luxurious touch.

Isabelle from France

Review on

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included

Standard Queen Room
2 persons
28 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Standard King Room
2 persons
32 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Standard Room
2 persons
19 sq. feet
1 Double bed
Air conditioning
Bathtub
room details

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Availability and pricing for your selected dates

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August 2026 - August 2027

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Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones

Facilities: Great

8.9/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Indoor swimming pool
Sun loungers
Live entertainment
Leisure/ TV room
Spa & wellness centre
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Crowne Plaza Newcastle - Stephenson Quarter, discover vibrant dining options that celebrate Northern British fare and local flavors. From the brasserie-style Hawthorns restaurant to the lively Gin Bar, guests are treated to fresh, locally-sourced dishes and an extensive selection of gins, making each meal an authentic experience.

Hawthorns
Brasserie-style Northern British cuisine
Ambiance
Smart and welcoming with a modern, family-friendly vibe.
Key Offerings
Highlights include juniper and sloe gin-cured duck breast, poached halibut with baby fennel, and a selection of succulent steaks made with regional produce like Eyemouth scallops. Breakfast bags are available for guests on the go.
Reservation
Reservations recommended.
Open for breakfast, brunch, lunch, dinner, high tea, and cocktail hour.
Gin Bar
All-day dining with a focus on tapas and casual bites
Ambiance
Lively and fun, perfect for relaxation and socializing.
Key Offerings
Home to over 45 gins, the Gin Bar offers an enticing array of sandwiches and tapas-plates, ideal for casual dining and enjoying a drink with friends.
Reservation
Reservations not needed.
Open throughout the day; specific hours may vary.

Crowne Plaza Newcastle - Stephenson Quarter By Ihg Location

Hawthorn Square, Forth Street, Newcastle upon Tyne

Explore Newcastle upon Tyne

Explore Newcastle

Discovery Museum

10 minutes' walk

This maritime museum showcases Newcastle's rich history, featuring free admission and engaging exhibits for all ages.

Newcastle Castle

7 minutes' walk

A historic site featuring ancient architecture, stroll through its halls and enjoy views of the city from the battlements.

The Quayside

13 minutes' walk

Scenic riverside area with iconic bridges, cafes, and cultural hotspots, perfect for a leisurely afternoon walk or dinner.

Great North Museum

20 minutes' walk

A blend of natural history and world culture exhibits, ideal for families, featuring interactive displays and a planetarium.

Ouseburn Park

7 minutes' walk

Idyllic park featuring walking trails and a vibrant arts scene; ideal for relaxation or family picnics in a green setting.

Whickham Thorns Outdoor Activity Centre

6-minute drive

Adventure awaits with outdoor activities including rock climbing and biking, suited for thrill-seekers and families alike.

Hawthorns Brasserie

4 minutes' walk

Modern brasserie with a relaxed vibe serving seasonal dishes; known for its locally sourced ingredients and warm atmosphere.

Mantra Thai Dining

4 minutes' walk

Authentic Thai cuisine with a stylish setting; favorites include green curry and pad Thai, great for lunch or dinner.

Tyneside Cinema

11 minutes' walk

Historic venue showcasing indie films and classics, features a café bar making it perfect for a night out with friends.

St James' Park

17 minutes' walk

Home to Newcastle United, this iconic football stadium offers tours and matches, catering to sports fans of all ages.

Tips on navigating the city

City Centre
Newcastle upon Tyne 11 min · 3000 ft
Airports
Newcastle (NCL) 19 min · 7.8 mi
Durham Tees Valley (MME) 98 min · 40.6 mi
Train
Newcastle Train Station 3 min · 700 ft
Bus
Bus stop 4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible at a location nearby at .

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of GBP18.95 per person per day.

Pets

Pets are allowed on request.

Languages

English, German, French, Spanish, Italian, Dutch, Chinese, Russian, Arabic, Lithuanian

Number of floors:

Number of rooms:

418

Former name

crowne plaza newcastle - stephenson quarter, an ihg hotel

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.

Review summary

Based on recent reviews

Guests consistently praise the spacious and clean rooms at the Crowne Plaza Newcastle, finding the beds comfortable. The hotel's proximity to the Utilita Arena and train station is a definite plus, and many appreciate the on-site amenities, including the pool, steam room, and jacuzzi. Breakfast receives mixed reviews, with some guests finding it less appealing, but overall, the hotel's location and facilities provide a good experience.

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Review score

Based on 3031 verified reviews

8.8 /10

Great

88 %

Recommend

Location

9.2/10

Cleanliness

9.1/10

Free WiFi

8.3/10

Value for money

8.5/10

Pros

Friendly staff

Comfy bed

Good breakfast

Clean hotel

Cons

Loud music

Shared door

Sebastian from Germany

Business traveller

standard king room

3 nights in November 2025

Reviewed: February 12, 2026

9/10

repeat customer!

clean room plentiful breakfast lovely staff

I stayed in a standard king room. the room was very clean. breakfast was easy to access and plentiful. The layout prevented queues. the staff were lovely. Catering, reception, and cleaning all stood out.

0 Helpful

Ethan from Canada

Single

Standard Queen Room

3 nights in November 2025

Reviewed: January 26, 2026

8.5/10

Convenient Stay Near the Arena

short walk direct access substantial breakfast

The hotel is very close to the arena. It is a short walk. I parked on level 10 of the car park, it provided direct access to the hotel. The breakfast was substantial (I was particularly impressed with the range of options).

The gym could use some new equipment.

Facilities

8/10

The hotel has a pool, a spa, and a well-equipped gym with treadmills. There is also a bar and a restaurant on site, providing options for dining and drinks throughout your stay.

Rooms

9/10

The room provided a comfortable bed with nice bedding for a restful sleep. The bathroom was clean and spacious, it featured a separate shower and a bathtub, awesome for relaxation after a long day.

0 Helpful

Taylor from United States

Family with children

Standard Room

3 nights in November 2025

Reviewed: December 09, 2025

6/10

minor issues

long wait limited access

the room was not ready when i arrived , even though it was well past the stated check-in time. i went to use the pool , but i was informed that there would be a two-hour wait. if i wanted to use the pool the following day , i could only do so at 7am. i booked this hotel specifically for the pool , but i was not able to use it at all.

0 Helpful

Victoria from United Kingdom

Couple

Standard Room

3 nights in November 2025

Reviewed: November 29, 2025

9.5/10

Admirable Hotel Experience

convenient location really good friendliness amazing service

I discovered the hotel's proximity to the central station particularly convenient. The short walk made transportation seamless. The staff exhibited really good friendliness and provided significant assistance throughout my stay. Radina at reception and Elena during breakfast demonstrated amazing service and attentiveness.

I observed that the window in my room could not be opened. Housekeeping used air freshener. The fragrance lingered for the duration of my visit. This impacted air quality in a negative way.

Rooms

9/10

The room featured blackout curtains that were very effective. A very large television was provided. The walk-in shower contributed to a great sense of comfort and convenience .

Service

10/10

I found the restaurant team to be professional and very attentive. Staff offered advice on different options available, ensuring every detail was addressed with care. Special recognition goes to Robin, Brijesh, and Lakshmi for their excellent service.

0 Helpful

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FAQs

About Crowne Plaza Newcastle - Stephenson Quarter By Ihg

Which landmarks are closest to Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel?

Guests of Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel can visit Pink Triangle (just 6 minutes' walk from the accommodation), or Life Science Centre placed 5 minutes' walk away.

What is the closest airport to the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel?

Newcastle airport is located within a 20-minute drive (5 km) from the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel.

Can we park our car at the hotel?

Yes, at the hotel there are parking spaces provided nearby.

What payment methods are available in the Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel?

At the Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel, guests can pay using Visa, American Express, and Discover as well as other payment methods.

What room types does the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel comprise?

The lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel offers such room types as Standard Twin Room, One-Bedroom Suite, and Standard King Room.

Does the staff at the hotel speak any foreign languages?

Yes, the staff of the hotel can help you in German, Russian, French, Chinese, and Italian.

Are there any cleaning services provided at the Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel?

Yes, the Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel, which received the score of 9.1 for cleanliness, provides dry cleaning and housekeeping service.

Which facilities are provided in the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel?

Top locations of the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel include a restaurant and a storage for belongings, whereas guests' safety will be ensured with a safe deposit box.

Does the hotel feature any spa facilities?

At a spa salon featured at the hotel guests can receive such spa procedures as body scrub, pedicure, and manicure. Additionally, a steam room, a Jacuzzi, and a sauna are offered on-site.

Do you have a pool at the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel?

Yes, the lovely 4-star Crowne Plaza Newcastle - Stephenson Quarter By Ihg Hotel features an indoor pool.